Jumpstart your career and join the #1 Home Service Company in Northeast, Ohio!
Your Role
We’re looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
We are looking for someone that is open to work between the hours of 10am - 6pm Monday-Friday. The schedule may vary with notice. We are open to Full time or Part Time with alternating Saturdays being mandatory. When you work a Saturday, you can choose your day off during the week!
Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Requirements
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Passionate about WyattWorks Plumbing and loves the brand.
Bachelor degree or equivalent is a plus.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
What we offer
Medical insurance premium 100% paid for employee and family
Retirement plan with company match
Paid holidays and vacation time
Ongoing Nexstar training and support
No “On Call”
State of the art shop and office
Weekly/Monthly incentives
Weekly breakfast
What we ask for
Follow our 5 Core Values
Team Player
Goal driven
A Consider it Done attitude
Sense of Urgency
Do what is right
...frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversityof... ...relationships with co-workers, school personnel, administrators, student's parents and Supervisor. Complete and maintain accurate and...
...responsible for supporting the maintenance, troubleshooting, and repair of all electronic applications on board an ultra-luxury ocean-going yacht. This includes nautical, communication, safety, and OT (Operational Technology) systems. The technician plays a key role in ensuring...
...-readiness); counsels students regarding educational issues such as course and program selection... ...racial and educational excellence and work to dismantle systems of oppression and inequity... .... Live and work with a permanent home address in Colorado while working with us...
The Quality Assurance Specialist position ensures that client projects are free from errors and defects through extensive testing. And, when... ...computer. You must be able to effectively multitask and work with remote contractor development teams. You must demonstrate your...
Automotive Service Advisor - Melloy Chrysler Jeep Dodge Ram (Los Lunas, NM)Melloy Auto Group is a family-owned dealership serving New Mexico for over 60 years. Were looking for a service advisor who can handle a busy drive, stay organized, and keep customers informed...