Customer Service Representative Job at Empire Workforce Solutions, Commerce, CA

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  • Empire Workforce Solutions
  • Commerce, CA

Job Description

Job Description

Customer Service Representative

** Responsibilities

**

  • Handles inquiries received from customers, sales reps, and field personnel, regarding price, delivery, order placement, order status, product information, and required changes.

  • Researches and resolves order discrepancies. Take corrective action.

  • Processes sales orders in an expeditious manner to facilitate customer shipments and meet required delivery dates.

  • Interacts with Planning/Forecasting dept to obtain information for customer requirements.

  • Assists the credit department in resolving disputes on invoices and charge backs.

  • Provides operational support and product information for all product brands when needed.

  • Reviews daily sales order and backorder reports and takes appropriate action.

  • Creates spreadsheets and prepares reports for distribution to customers and management.

  • Meets departmental standards for providing quality care and support for customers.

** Requirements

**

  • Minimum 2 years of office manufacturing environment experience.

  • experience with Pivot Tables

  • Must be excellent at multitasking and problem-solving.

  • Excellent communication skills and detail oriented.

  • Reliable and a team player.

  • Proficient knowledge of Excel, MS Word, and Outlook. Knowledge of EDI order processing a plus.

Job Tags

Work at office

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