Job Description

Company Description

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.

Job Description

Tierra Santa Healing House at Faena New York is preparing to open its doors and is building its founding team. Rooted in ancient healing traditions and modern wellness, Tierra Santa offers a holistic, guest-centered approach to well-being. The Spa Attendant supports the daily operation and guest experience of the spa by maintaining cleanliness, organization, and readiness of all spa facilities. This role is essential to creating a calm, luxurious, and seamless environment for guests before, during, and after treatments. Spa Attendants ensure that all amenities, treatment areas, and guest spaces consistently meet Faena New York’s standards of excellence and hospitality.

This full-time position has an hourly compensation of $30.00 per hour.

DUTIES AND RESPONSIBILITIES

• Welcome guests into the spa with warmth and professionalism
• Assist guests with locker room orientation, amenities, and general spa inquiries
• Ensure guest comfort throughout their spa visit, anticipating needs discreetly
• Support VIP guests and special requests in coordination with Spa leadership
• Maintain cleanliness and organization of locker rooms, lounges, wet areas, and relaxation spaces
• Replenish towels, robes, slippers, water, and amenities throughout the day
• Monitor steam rooms, saunas, showers, and relaxation areas to ensure proper conditions
• Ensure all guest areas are serene, orderly, and guest-ready at all times
• Assist therapists and aestheticians by preparing treatment rooms when needed
• Restock treatment rooms with linens, supplies, and products as directed
• Collect soiled linens and coordinate with laundry for timely replenishment
• Report maintenance, safety, or cleanliness issues promptly to Spa leadership
• Follow all sanitation, hygiene, and safety protocols
• Maintain discretion and respect for guest privacy at all times
• Adhere to grooming, uniform, and professional conduct standards
• Support opening and closing procedures of the spa

Qualifications

• Previous experience in a spa, hotel, or luxury hospitality environment preferred
• Strong service orientation and attention to detail
• Ability to work calmly and efficiently in a quiet, guest-focused environment
• Professional demeanor with a commitment to hospitality excellence
  

SKILLS

• Warm, attentive, and guest-focused presence
• Strong organizational and multitasking abilities
• Ability to anticipate needs and respond proactively
• Team-oriented with a flexible and supportive attitude
• High standards of cleanliness, discretion, and professionalism

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or in confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

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